{"id":314,"date":"2020-04-21T15:38:31","date_gmt":"2020-04-21T13:38:31","guid":{"rendered":"https:\/\/www.antivirusedition.com\/blog\/?p=314"},"modified":"2021-10-19T15:52:24","modified_gmt":"2021-10-19T13:52:24","slug":"computer-geeks-a-augmente-ses-contrats-de-services-de-securite-info-geres-de-70-grace-a-cloudcare","status":"publish","type":"post","link":"https:\/\/preprod.antivirusedition.com\/blog\/computer-geeks-a-augmente-ses-contrats-de-services-de-securite-info-geres-de-70-grace-a-cloudcare-314.html","title":{"rendered":"Computer Geeks a augment\u00e9 ses contrats de services de s\u00e9curit\u00e9 info-g\u00e9r\u00e9s de 70% gr\u00e2ce \u00e0 CloudCare"},"content":{"rendered":"\n

L’ENTREPRISE<\/h2>\n\n\n\n

Avec des bureaux \u00e0 Greenville et New Bern, en Caroline du Nord, Computer Geeks offre des services informatiques et de s\u00e9curit\u00e9 personnalis\u00e9s aux petites et moyennes entreprises depuis 1995. Gr\u00e2ce \u00e0 sa nouvelle plateforme Helpdesk (www.computer-geeks.com), Computer Geeks est pass\u00e9 d\u2019une approche r\u00e9active \u00e0 une approche pro active.
\u00abAujourd’hui, les services de s\u00e9curit\u00e9 info-g\u00e9r\u00e9s repr\u00e9sentent plus de 40% de notre entreprise ce qui nous a permis d’\u00eatre plus proactifs avec nos clients, tout en \u00e9tant rentable \u00bb, explique le chef de projet, Bill Doane. \u00abNous pouvons dire que nous sommes pass\u00e9s de la lutte contre les incendies \u00e0 la pr\u00e9vention. Nous pouvons d\u00e9sormais planifier, livrer et facturer les services de mani\u00e8re beaucoup plus efficace. \u00bb<\/p>\n\n\n\n

LE D\u00c9FI<\/h2>\n\n\n\n

Pour Bill, pr\u00e9venir les cyberattaques des PME et informer les entreprises sur les meilleures pratiques de s\u00e9curit\u00e9 sont des priorit\u00e9s absolues. L’\u00e9quipe a commenc\u00e9 \u00e0 offrir gratuitement des cours de cyber s\u00e9curit\u00e9 pour aider les nouveaux clients \u00e0 comprendre pourquoi une s\u00e9curit\u00e9 sp\u00e9cifique et des services sont n\u00e9cessaires.
\u00abAvec les nouveaux clients, les d\u00e9fis auxquels nous sommes constamment confront\u00e9s sont la lutte contre les Ransomware et les sauvegardes des donn\u00e9es. L’\u00e9ducation des utilisateurs simplifie beaucoup ces deux t\u00e2ches \u00bb
\u00abCertaines petites entreprises pensent qu\u2019elles sont prot\u00e9g\u00e9es avec une solution antivirus gratuite ou supposent que les cl\u00e9s USB vont toujours garder leurs donn\u00e9es en s\u00e9curit\u00e9, et ce n’est pas le cas. Les PME doivent mettre un niveau plus \u00e9lev\u00e9 de protection en place. Notre travail ne consiste pas seulement \u00e0 les aider \u00e0 comprendre cela mais aussi fournir la meilleure solution pour leur budget. \u00bb<\/p>\n\n\n\n

LA SOLUTION<\/h2>\n\n\n\n

Partenaire AVG-Avast depuis 2013, Computer Geeks utilise Avast Business CloudCare depuis quatre ans. Selon Bill, \u00abNous avions vraiment besoin d’un bon portail central auquel tout membre de notre \u00e9quipe pourrait acc\u00e9der pour surveiller et g\u00e9rer les services pour les clients. Nous avons examin\u00e9 les antivirus d’autres fournisseurs, y compris McAfee, mais nous n’avons pas trouv\u00e9 la gestion centralis\u00e9e offerte par CloudCare.<\/p>\n\n\n\n

L’\u00e9quipe vend l\u2019Antivirus Pro Plus<\/a> de CloudCare, le filtrage de contenu et les services de messagerie crypt\u00e9e. \u00abNous aimons CloudCare car il offre un m\u00e9lange de tout. Nous pouvons facilement regrouper des services comme l’antivirus et le filtrage de contenu et les fournir via notre Helpdesk et ajouter des services en fonction des besoins ou des budgets. Nous profitons \u00e9galement de l’outil de contr\u00f4le \u00e0 distance gratuit \u00bb, ajoute-t-il. A
pr\u00e8s une \u00e9valuation approfondie, Computer Geeks a r\u00e9cemment ajout\u00e9 CloudCare Cloud Backup \u00e0 son package de services. <\/p>\n\n\n\n

Jason Pyatt, gestionnaire de sauvegarde, nous explique : \u00abNous avons commenc\u00e9 \u00e0 utiliser le service Cloud Backup car nous pouvons le d\u00e9ployer \u00e0 partir de la plateforme CloudCare. Nous appr\u00e9cions le fait que vous puissiez planifier et g\u00e9rer des sauvegardes et restaurer rapidement des dossiers et des donn\u00e9es. \u00bb Selon Jason, \u00abGr\u00e2ce aux fonctionnalit\u00e9s de g\u00e9n\u00e9ration de rapports, je peux g\u00e9n\u00e9rer des rapports de sauvegarde mensuels et montrer aux clients ce qui a \u00e9t\u00e9 fait et la quantit\u00e9 de donn\u00e9es sauvegard\u00e9es. Je peux \u00e9galement analyser les rapports pour voir si le volume de donn\u00e9es sauvegard\u00e9es doit \u00eatre ajust\u00e9. Tout cela nous aide \u00e0 commercialiser notre ensemble de services aux PME parce que nous pouvons dire que nous fournissons un excellent service de sauvegarde de donn\u00e9es int\u00e9gr\u00e9 \u00e0 leur antivirus. \u00bb<\/p>\n\n\n\n

LES RESULTATS<\/h2>\n\n\n\n

CloudCare a aid\u00e9 Computer Geeks \u00e0 d\u00e9velopper sa base de clients, \u00e0 augmenter ses services et \u00e0 maintenir des taux de r\u00e9tention \u00e9lev\u00e9s. Au cours des 18 derniers mois, Computer Geeks a augment\u00e9 de 70% ses contrats de service<\/strong> pour la s\u00e9curit\u00e9 g\u00e9r\u00e9e et a r\u00e9ussi \u00e0 fid\u00e9liser ses clients \u00e0 95%. Avec la gamme de services de CloudCare, l’\u00e9quipe a \u00e9galement pu consolider et r\u00e9duire le nombre de solutions dans son portefeuille de services.<\/p>\n\n\n\n

\u00abCloudCare est essentiel \u00e0 notre capacit\u00e9 \u00e0 fournir une s\u00e9curit\u00e9 g\u00e9r\u00e9e\u00bb, explique Bill. \u00abNous pouvons facilement identifier les services de s\u00e9curit\u00e9 n\u00e9cessaires et fournir un package \u00e9volutif avec des prix que nous pouvons facilement ajuster pour n’importe quelle taille ou type d’entreprise.\u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"

L’ENTREPRISE Avec des bureaux \u00e0 Greenville et New Bern, en Caroline du Nord, Computer Geeks offre des services informatiques et de s\u00e9curit\u00e9 personnalis\u00e9s aux petites et moyennes entreprises depuis 1995. Gr\u00e2ce \u00e0 sa nouvelle plateforme Helpdesk (www.computer-geeks.com), Computer Geeks est pass\u00e9 d\u2019une approche r\u00e9active \u00e0 une approche pro active. \u00abAujourd’hui, les services de s\u00e9curit\u00e9 info-g\u00e9r\u00e9s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-314","post","type-post","status-publish","format-standard","hentry","category-non-classe"],"aioseo_notices":[],"yoast_head":"\nComputer Geeks a augment\u00e9 ses contrats de services de s\u00e9curit\u00e9 info-g\u00e9r\u00e9s de 70% gr\u00e2ce \u00e0 CloudCare - Blog Avast Antivirus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/preprod.antivirusedition.com\/blog\/computer-geeks-a-augmente-ses-contrats-de-services-de-securite-info-geres-de-70-grace-a-cloudcare-314.html\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Computer Geeks a augment\u00e9 ses contrats de services de s\u00e9curit\u00e9 info-g\u00e9r\u00e9s de 70% gr\u00e2ce \u00e0 CloudCare - Blog Avast Antivirus\" \/>\n<meta property=\"og:description\" content=\"L’ENTREPRISE Avec des bureaux \u00e0 Greenville et New Bern, en Caroline du Nord, Computer Geeks offre des services informatiques et de s\u00e9curit\u00e9 personnalis\u00e9s aux petites et moyennes entreprises depuis 1995. 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